AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why fixing policies is the first step to successful AI in customer service.

The post Policy Meets AI: Why Broken Rules Break Customer Service appeared first on Security Boulevard.

Lohrmann on Cybersecurity

Source: Security Boulevard
Source Link: https://securityboulevard.com/2025/11/policy-meets-ai-why-broken-rules-break-customer-service/