Help desks are often the first line of defense for malicious identity verification activity, yet are among the most under-protected entry points in the enterprise. 

Help desks are often the first line of defense for malicious identity verification activity, yet are among the most under-protected entry points in the enterprise. 

Source: cybersecurity insiders
Source Link: https://www.securitymagazine.com/articles/101955-help-desk-havoc-why-identity-verification-is-still-the-weakest-link-in-targeted-attacks