A class-action lawsuit claims that outdoor clothing retailer Patagonia violated plaintiffs' privacy rights by letting Talkdesk's AI-based call center products record, store, and analyze customer conversations without their knowledge or consent.

The post Patagonia Sued for Using AI-Based Software to Analyze Customer Calls appeared first on Security Boulevard.

Jeffrey Burt

Source: Security Boulevard
Source Link: https://securityboulevard.com/2024/07/patagonia-sued-for-using-ai-based-software-to-analyze-customer-calls/