In 2026, security teams are still grappling with the challenges posed by expanding attack surfaces and persistent resource constraints. Together with the rapid onset of AI-driven threats, security leaders are weathering this ‘perfect storm’ by seeking consolidation of their technology stacks – favoring trusted partnerships that truly understand their unique ecosystems.
To elevate security partners from mere service providers to essential, trusted security advisors, it is vital to help customers achieve a comprehensive view of their IT environments. This includes a clear understanding of their risk profiles and a cohesive approach to continuous detection, response, and compliance, says Kelly Hiscoe, Sr. Director, Global Partner Programs & Experience.
Kelly brings to Rapid7 more than 17 years of experience in cybersecurity channel ecosystems. And after being named to CRN’s Women of the Channel list in 2020, 2024, and 2025, CRN has honored her as a Channel Chief for 2026.
She has consistently led her teams to design competitive programs, drive operational excellence, and enhance the partner experience from the ground-up. Here’s what makes her tick, and how Kelly (and Rapid7) are thinking about the channel in 2026 and beyond.
A channel philosophy rooted in shared responsibility
Kelly’s approach to the channel is grounded in the simple belief that true success is built through shared ownership. Rather than being confined to a single team, channel success must be woven into a company’s DNA: reflected in its processes, tools, and most importantly, how sales teams consistently engage with partners.
For Kelly, this means a company-wide commitment to engaging and collaborating with partners, in a way that, at its heart, exists to help customers achieve their goals. That’s what “Channel-first” means, and what Rapid7 aims to reflect.
Refreshing Rapid7’s partner ecosystem
In February 2025, Rapid7 launched its reimagined PACT Partner Program, and Kelly led the global team responsible for that launch. The revamped program was designed to equip partners with the tools, training, and resources needed to address evolving global security challenges together.
Key enhancements included a modernized Partner Portal that enables real-time collaboration and automation, as well as tailored engagement programs and specializations, plus the launch of the Rapid7 Partner Academy. Since its debut, the Academy has seen more than 2,000 partner learners earn over 3,700 certifications. Rapid7’s partners consistently highlight its clarity, relevance, and impact in deepening cybersecurity expertise.
Looking ahead: Helping partners navigate 2026
As consolidation continues and competition in the market grows, partners are facing more challenges than ever in navigating that complexity and standing out amid the noise. Kelly remains focused on helping partners align with vendors that deliver clear, customer-centric value, comprehensive coverage across the expanding attack surface, and predictable engagement models. You can read Kelly’s full CRN Channel Chief details here.
Kelly Hiscoe Recognized Among CRN 2026 Channel Chiefs for Innovation and Impact
Source: Rapid7
Source Link: https://www.rapid7.com/blog/post/c-kelly-hiscoe-recognized-crn-2026-channel-chiefs-innovation-impact