Financial Times:

K Krithivasan, the CEO of Indian IT giant TCS, says there'll be “minimal” need for call centers in as soon as a year, as AI chatbots take over much of the work  —  Chatbots will soon take over much of the work of human agents, forecasts chief of Indian IT group

Financial Times:

K Krithivasan, the CEO of Indian IT giant TCS, says there'll be “minimal” need for call centers in as soon as a year, as AI chatbots take over much of the work  —  Chatbots will soon take over much of the work of human agents, forecasts chief of Indian IT group

Source: TechMeme
Source Link: http://www.techmeme.com/240425/p4#a240425p4